By accessing or using this website (the “Site”) or purchasing products from Local Merch, you agree to the following Terms & Conditions. If you do not agree with these terms, please discontinue use of the Site.
These Terms & Conditions govern your use of the Site and any purchases made through the Site. Your use of the Site is also subject to our Privacy Policy, which describes how we collect, use, and protect personal information.
We may update or modify these Terms at any time. The most current version will always be available on this page.
Use of the Site
The content on this Site is provided for general informational and commercial purposes.
While we make reasonable efforts to ensure accuracy, we do not guarantee that all information on the Site is complete, current, or error-free. Your use of the Site is at your own risk.
We reserve the right to modify, suspend, or discontinue any part of the Site at any time without notice.
Online Purchases
By placing an order through the Site, you agree that:
- All information provided during checkout is accurate and complete
- You are authorized to use the payment method provided
- Your order may be subject to verification before acceptance
All orders are subject to acceptance and product availability. We reserve the right to cancel or refuse any order for any reason, including suspected fraud, pricing errors, or product availability.
An order confirmation does not constitute acceptance of the order. Orders are considered accepted once they have been processed and shipped.
Product Information
We strive to ensure that product descriptions, images, pricing, and availability are accurate. However, errors may occur.
We reserve the right to correct errors, update product information, or modify pricing without prior notice. If an error occurs after an order has been placed, we may cancel the order and notify you.
Product images may vary slightly from the actual product due to screen display differences or manufacturing variations.
Pricing and Payments
All prices are listed in U.S. Dollars unless otherwise stated.
Payment must be received before an order is processed and shipped. Accepted payment methods will be displayed during the checkout process.
Payments are processed through secure third-party payment providers. Local Merch does not store full credit card numbers or sensitive payment information on its servers.
Shipping
Order Processing
Orders are typically processed within 1–3 business days, unless otherwise stated.
Orders placed outside of normal business hours, on weekends, or on holidays will be processed on the next available business day.
Customers will receive a shipping confirmation email once an order has been shipped.
Shipping Rates and Delivery
Shipping and handling costs are calculated during the checkout process.
Delivery times are estimates provided by the shipping carrier and are not guaranteed. Delays may occur due to weather, carrier issues, supply disruptions, or other circumstances beyond our control.
Once an order has been transferred to the shipping carrier, risk of loss passes to the customer.
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
Local Merch is not responsible for orders shipped to incorrect addresses provided by the customer. Additional shipping fees may apply if an order must be re-shipped due to incorrect address information.
Lost or Delayed Shipments
If your shipment appears lost or significantly delayed, please contact us so we can assist with initiating a carrier investigation where possible.
While we will make reasonable efforts to assist, carrier outcomes cannot be guaranteed once the shipment has been transferred to the shipping provider.
Returns & Refunds
We want customers to be satisfied with their purchase. If there is an issue with your order, please review the return guidelines below.
Damaged or Incorrect Products
If a product arrives damaged or incorrect, please contact Local Merch within 30 days of receiving your order.
Customers may be asked to provide photos of the damaged item or packaging to assist with the claim process.
Depending on the situation, we may offer a replacement item or issue a refund for the affected product.
Return Eligibility
To be eligible for return, items must:
- Be returned within 30 days of delivery
- Be in new and unused condition
- Be returned in the original packaging
Items showing signs of use, damage, or missing components may not be eligible for return.
Certain products may not be eligible for return due to product-specific restrictions. Any such exclusions will be noted on the product page where applicable.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages without tracking.
Restocking Fees
Certain returned items may be subject to a restocking fee depending on the product type or condition of the returned item.
Refund Processing
Once a returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be issued to the original payment method. Processing times may vary depending on the payment provider but typically take 5–10 business days.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled and must follow the return process described above.
To request an order cancellation, please contact us as soon as possible.
Fraud Prevention
To protect our customers and our business, we reserve the right to review and cancel any order that appears suspicious or fraudulent.
Orders may be canceled if:
- Payment information cannot be verified
- The order is flagged by fraud detection systems
- Billing and shipping information appear inconsistent
Chargebacks
Customers agree to contact Local Merch to resolve any issues with an order before initiating a chargeback with their payment provider.
Improper chargebacks or payment disputes may result in refusal of future orders.
Intellectual Property
All content on this Site—including text, graphics, logos, product descriptions, images, and design elements—is the property of Local Merch and is protected by applicable copyright and trademark laws.
Content may not be copied, reproduced, distributed, modified, or used without prior written permission.
Third-Party Links
The Site may contain links to third-party websites for convenience only. We are not responsible for the content, policies, or practices of third-party websites.
Accessing third-party websites is at your own discretion.
Disclaimer
The Site and all products provided through the Site are offered “as is” and “as available” without warranties of any kind, either express or implied.
Limitation of Liability
To the fullest extent permitted by law, Local Merch shall not be liable for any damages arising from your use of the Site or products purchased through the Site.
Changes to Terms
We may revise these Terms & Conditions at any time. Your continued use of the Site after changes are posted constitutes acceptance of the updated terms.
Contact
If you have questions about these Terms & Conditions, please contact us at:
Local Merch
orderlocalmerch@gmail.com
405-426-0072
